Sales Operations Coordinator - Level II

Job Summary:

Supports sales force through reporting, system administration and internal & external data analyses by executing and supporting selected activities under limited supervision.

Key Responsibilities:

Reporting:Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision.Gathers and consolidates data from others through existing templates and provides as forecasting input.

System Administration:Runs repetitive and ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal).Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision.

Data Analyses (Internal & external):Conducts ad-hoc and repetitive analyses on external sources (e.g. Polk, Dodge, RigDig, etc.).Researches assigned opportunities through secondary research, compiles and shares findings.Compiles relevant competitive data from varying resources under limited supervision.Conducts internal sales analyses (e.g. variances, projections, costing, bundling) where the tasks are well documented.

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.

• Act as the primary point of contact for customer inquiries and routine communications.
• Coordinate customer requirements with sales, operations, supply chain, finance, and engineering teams.
• Maintain strong customer relationships and ensure timely issue resolution

• Process and monitor customer orders from receipt to delivery.
• Track order status and communicate updates to customers and internal stakeholders.
• Ensure accurate order entry and documentation in ERP/CRM systemsSales Support
• Prepare quotations, proposals, presentations, and sales reports.
• Support the sales team with data analysis, demand forecasting, and opportunity tracking.
• Maintain customer databases and sales records.Supply Chain Coordination
• Coordinate production, inventory, and logistics teams to ensure timely deliveries.
• Monitor demand fluctuations and support supply planning activities.
• Escalate potential supply risks and drive mitigation actions.Commercial Support
• Follow up on pricing approvals, contracts, and commercial agreements.
• Support invoice reconciliation, payment follow-up, and credit note tracking.
• Assist in margin improvement and cost recovery initiatives.Reporting & Analysis
• Generate weekly and monthly sales reports.
• Track sales performance, order backlog, demand trends, and customer KPIs.
• Provide management updates on key business metrics and action plans.Required Skills
• Strong communication and coordination skills.
• Customer-focused approach.
• Proficiency in MS Excel, PowerPoint, and ERP/CRM systems.
• Analytical and problem-solving abilities.
• Ability to manage multiple priorities and stakeholders.Key Performance Indicators (KPIs)
• On-time order processing and delivery.
• Customer satisfaction and responsiveness.
• Sales forecast accuracy.
• Order backlog management.
• Timely closure of customer issues.
• Achievement of revenue and margin support objectives.