Product Support Representative

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We are looking for a talented Product Support Representative to join our product team in our branch in Perth. This role will support our mining customers in Western Australia.

About this role:

• As a member of our Product support team, this role supports our Mining business customers across Western Australia
• Manage the engine life database
• Respond to urgent customer requirements - technical and product issues
• Liaise with Key stakeholders such as our customers and engineers.
• Develop strong relationships with our valued customers
• Uphold our Cummins values and adhere to all company policies and procedures

• Excellent communication skills
• Customer centric approach to business
• Able to develop strong, value-based relationships with internal and external stakeholders
• Serve as a technical support resource, providing diagnostic support on complex repair events
• Mechanical training is desirable but not essential.

• A college, university, or equivalent degree in a relevant technical discipline, or equivalent experience.
• Intermediate level of relevant work experience in technical support, diagnostics, or field service.
• Strong communication skills with the ability to tailor messages to technicians, customers, and internal stakeholders.
• Proven ability to manage complex technical issues and synthesize large volumes of diagnostic data.
• Proficiency in using electronic service tools, diagnostic software, and mechanical/electronic troubleshooting equipment.
• A customer-focused mindset with a passion for solving problems and delivering value.
• Ability to work independently and collaboratively in a fast-paced, service-driven environment.
• Familiarity with Cummins products and service systems is a plus.

• Flexible work arrangements, including remote options.
• Opportunities for career development and technical training.
• A supportive, inclusive culture that values innovation and teamwork.
• Competitive compensation and benefits.
• The chance to make a real impact in the lives of customers and communities.

• are energetic and enjoy problem-solving
• are good communicators
• thrive working with both internal stake-holders and customers
• have an ability to build strong value-based partnerships
• demonstrate team behaviours and Cummins values.