Product Support Advisor - FIFO

In this role, you will make an impact in the following ways:

• Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field-service environment with minimal supervision.
• Support Rio Tinto's mining operations by ensuring maximum fleet availability, reliability, and operational safety.
• Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
• Interpret complex engine system interactions-including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline-to accurately identify and resolve root causes.
• Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
• Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
• Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
• Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
• Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
• Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
• Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

• Significant field service experience with expert-level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
• Proven experience working on large mining fleets, including:
• Komatsu 830E haul trucks
• Komatsu WA1200 loaders
• Komatsu PC550 excavators
• Hitachi EX5600-7 excavators
• Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
• Strong problem-solving and decision-making skills when working with high-complexity systems and remote field conditions.
• Excellent communication skills with a strong customer-service focus.
• Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice-trained Engine Technician preferred.
• Valid driver's license and ability to meet site access, medical, and compliance requirements.
• Safety-first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero-incident workplace.