Power Generation Field Service Technician - Level II

DESCRIPTION

In this role, you will make an impact in the following ways:

• Engage customers courteously and professionally.
• Use specialized tools and follow procedures to diagnose and complete repairs.
• Perform preventative maintenance on power generation products.
• Escalate unresolved issues to more experienced technicians or supervisors.
• Complete required documentation (service worksheets, timesheets, etc.).
• Maintain service vehicle and tools.
• Adhere to Health, Safety, and Environmental policies.

• Customer Engagement: Provide courteous and professional service to customers.
• Diagnostics & Repairs: Use specialized tools and procedures to diagnose and complete basic repairs.
• Preventative Maintenance: Perform scheduled maintenance on power generation products.
• Issue Escalation: Refer unresolved issues to senior technicians or supervisors.
• Documentation: Accurately complete service records, timesheets, and warranty claims.
• Training & Development: Participate in required training programs.
• Vehicle & Tool Maintenance: Keep service vehicle and tools clean and operational.
• Health & Safety: Follow all safety policies and report incidents promptly.

• Core Skills: Effective communication, customer focus, problem-solving, adaptability, and commitment to self-development.
• Safety Leadership: Champion proactive health and safety behaviors.
• Technical Expertise:
• Diagnostics and troubleshooting using electronic tools and workflows.
• Understanding of engine and power generation systems.
• Repair and maintenance of mechanical/electrical products to standard.
• Accurate service documentation and escalation of complex issues.
• Values Diversity: Embrace different perspectives and cultures.

• Preferred: Apprentice Certified Power Generation/Electrical Technician.
• Vocational diploma in a relevant technical field.
• Current electrical certification and valid driver's license.

• Basic field service experience.
• Intermediate knowledge of power generation products.
• High Voltage/Low Voltage experience.
• Strong customer service background.