Power Generation Field Service Technician - Level I

Job Summary:

Under direct or close supervision, provides assistance with basic repairs and preventative maintenance on all power generation systems, parts, and components at customer sites. Will undergo on-the-job training and relevant Cummins-based courses. Adheres to established procedures and guidelines to enhance service workshop knowledge and skills. Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.

In this role, you will make an impact in the following ways:

• Engage with customers professionally and respond promptly to service needs
• Use specialised tools and follow documented procedures to diagnose faults and complete basic repairs
• Prepare required parts, tools, and equipment before commencing repairs
• Escalate unresolved or complex issues to senior Field Service Technicians or Supervisors
• Perform preventative maintenance in accordance with documented schedules and standards
• Complete service documentation, timesheets, and warranty claims accurately through forms or business systems
• Complete required training to maintain skills and meet business needs
• Maintain service vehicles and tools to ensure cleanliness and safe operation
• Adhere to all Health, Safety, and Environmental policies, procedures, and legislative requirements

• Communicates clearly with diverse audiences
• Builds strong customer relationships and delivers customer-focused solutions
• Takes accountability for commitments and results
• Plans and prioritises work to achieve business goals
• Pursues continuous learning and development
• Promotes a proactive health and safety culture
• Diagnoses faults using guided processes, tools, and software
• Uses electronic service tools to maintain, diagnose, and troubleshoot products
• Applies power generation systems knowledge to safely diagnose and repair equipment
• Performs repairs and maintenance to quality and time standards
• Accurately documents service, equipment, and customer information
• Escalates technical issues using appropriate resources and processes
• Values and respects diverse perspectives and cultures