Placement Student - Customer Account Support

We are looking for an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Drivetrain and Braking Systems Site in Redditch. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry.

This role is available to candidates who qualify for a placement year and will commence Summer of 2027.

The requirements are to be onsite for part of the week so you will need to be able to travel or relocate to the location on your own behalf.

In this role, you will make an impact in the following ways:

• Supportcustomerswithenquiriesrelatingtoorders,deliveries,products,andaccountinformation.
• Monitorandmanagecustomercases,ensuringtimelyupdatesandresolution.
• WorkcloselywithSales,SupplyChain,Logistics,andotherinternaldepartmentstosupportcustomerneeds.
• Assistwithordertrackingandcommunicationofdeliveryupdates.
• Helpmaintainaccuratecustomerrecordsanddocumentation.
• Supportreportingactivitiesandanalysecustomerservicetrendswhererequired.
• Contributetoprocessimprovementinitiativestoenhancethecustomerexperience.
• Participateinteammeetings,projects,andcontinuousimprovementactivities.

• StudyingtowardsadegreeinBusiness,CustomerService,Management,SupplyChain,orarelateddiscipline.
• Strongcommunicationandinterpersonalskills.
• Customer-focusedwithaproactiveandpositiveattitude.
• Goodorganisationalskillsandattentiontodetail.
• ComfortableusingMicrosoftOfficeapplications,particularlyExcelandOutlook.
• Abilitytomanagemultipletasksandworkeffectivelywithinateam.
• Eagernesstolearnanddevelopwithinafast-pacedbusinessenvironment.