People Support Advisor, Senior

DESCRIPTION

Provides first line support and coaching to employee and manager enquiries as the single point of contact through resolution. Supports deployment and effectiveness of a broad range of HR processes, programs and initiatives within designated geography across all businesses and functions. Assists in delivering solutions to enhance employee experience, drive efficiency, and are compliant with local legislation and company policy.

Key Responsibilities:

In this role, you will make an impact in the following ways:

• Responsible for first line employee and manager inquiry support, ensuring responses are provided in a timely, high-quality manner, and are aligned with HR policies and knowledge.
• Provides support and coaching to employees and managers on all employee lifecycle activities including inquiries on HR processes, programs and initiatives to deliver enhanced experiences and offer always on support (e.g. compensation, performance, onboarding, new hires, separation, disciplinary and other HR processes).
• Assists in resolution of conflicts and provides coaching and counseling on employment matters.
• Assists in providing seamless end-to-end solutions considering local languages, working times and optimal delivery mode for the geography / sub- geography needs.
• Assists in building and maintaining relationships with key stakeholders including employees, managers, and internal HR teams to ensure effective communication and collaboration within the region for a geography.
• Delivers support to employees and managers through defined channels (e.g. onsite / call) to efficiently execute processes and advise on human resources policies and procedures.
• Assists in the consistent and effective delivery of HR processes and data management in alignment with overall human resources objectives.
• Ensures delivery is in accordance with established standards and in adherence to HR policies and procedures; assists in monitoring legislative compliance and takes action to ensure all requirements and agreements are met within the geography.
• Ensures the consistent application of HR knowledge for click and connect support to effectively resolve employee and manager queries.
• Ensures the voice of employees and managers are heard and shared with the right stakeholders.
• Demonstrates excellence in customer support and drives continuous improvement, setting high standards for the team in delivering HR solutions and services across the geography.
• Participates in initiatives to improve the overall effectiveness of human resources processes.

• 5-7 years as this is a intermediate to senior role
• Intermediate level of English
• Employee Relations - Builds constructive relationships with employees and other stakeholders; reinforces consistent application of Cummins standards applies knowledge of employment and labor law; effectively manages conflict; builds and maintains a collaborative, productive work environment through information sharing and consultation.
• Compensation and Benefits Administration - Translates Cummins plan design, statutory and tax requirements in the communication and delivery of compensation and benefit programs.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Human Resources Consulting - Collaborates with partners to observe the environment and apply sound judgment informed by knowledge, skills, and experiences to diagnose, identify and optimize opportunities to provide holistic solutions, while balancing the needs of stakeholders, primarily employees, with those of the organization.
• Human Resources Business Process Execution - Manages the execution of Human Resources business processes, seeking efficiency, accuracy, positive business performance outcomes and operational agility; integrates activities across processes as needed; assures compliance with process and legal requirements; effectively balances process requirements and business leader needs.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.