North &West Africa Strategic Mining Accounts Manager

DESCRIPTION

We are looking for a talented North & West Africa Strategic Mining Accounts Manager to join our team specializing in Sales & Account Managements for our Africa, Middle East & Central Asia DBU Mining Department based in Accra, Ghana.

In this role, you will make an impact in the following ways:

• Grow revenue and share of wallet by developing and executing strategic account plans that expand Cummins' presence within large, complex customer accounts.
• Strengthen customer relationships at multiple levels of the organization, building trust through deep understanding of their industry, business model, and evolving needs.
• Drive customer centric solutions by translating data, product insights, and value propositions in ways that help customers make confident business decisions.
• Lead contract negotiations and issue resolution , ensuring smooth handling of escalations, payment terms, and account concerns to maintain business continuity and satisfaction.
• Champion internal alignment by coordinating communication across sales roles, business units, and stakeholders to deliver a consistent and unified customer experience.
• Create measurable improvements in customer loyalty through initiatives that enhance customer value, satisfaction, and long-term partnership opportunities.
• Generate new business growth by identifying opportunities within existing accounts, supporting cross-business strategies, and shaping innovative proposals with customers.
• Elevate team capability and performance through mentoring, coaching, and modelling the Cummins Sales Process, contributing to a culture of continuous improvement and development.

• Strategic Account Planning & Execution: The ability to set clear objectives, assess account status versus desired outcomes, and build actionable, measurable plans that align with business strategy.
• Strong Communication & Influence Skills: Skilfully adapting complex technical or business information to different audiences so they can understand, retain, and apply it - whether customers, sales teams, or internal stakeholders.
• Customer Centric Insight & Commercial Acumen: Deeply understanding customer needs, perspectives, and buying behaviours to create relevant sales content, identify barriers, and develop strategies that grow revenue and strengthen relationships.
• Data Driven Sales Management: Using internal/external data for accurate forecasting, maintaining a healthy pipeline, proactively adjusting sales actions, and coaching others to ensure consistent delivery of sales objectives.

• College, university, or equivalent degree in Marketing, Sales, technical or a related subject or an acceptable combination of education and experience required.
• Significant level of relevant work experience required in Mining, including previous customer and/or product experience required.
• Purchasing/commercial contract negotiation preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• French/ Chinese speaking capabilities would be an advantage.