Lider Soporte Region EBU

Cummins values Diversity and Inclusion, and we are committed to welcoming professionals with the most diverse backgrounds. Therefore, we have no restrictions regarding age, gender identity, race, marital status, or disability.

Our culture believes in POWERING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's most complex problems. We believe in flexibility so you can explore your passions while making an impact through meaningful work in our inclusive teams. That's what #LifeAtCummins is all about.

We are looking for a talented Lider Soporte Region EBU to join our team in Colombia .

In this role, you will have an impact in the following ways:

• Provide technical support and assistance for trucks fleets customers and support the development of our Customer Support Engineers across North South America (NSA). This role is essential to ensuring fleet reliability, enhancing technical capabilities, and driving performance through data and KPI tracking .
• Monitor fleet performance metrics and proactively identify potential issues.
• Provide technical support and training to Customer Support Engineers across North South America.
• Track and manage Pull Market KPIs and dashboards for NSA, ensuring timely updates and actionable insights.

• Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

• Strong understanding of diesel engines, electronic systems, and fleet management tools.
• Availability for field visits and occasional travel.
• Having certifications or experience with Cummins engines such as ISX15, X15, ISM, etc., is highly desirable
• Basic English proficiency (reading and communication).
• College, university, or equivalent degree in engineering or a related subject required.