IT Technical Analyst

DESCRIPTION

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.

Key Responsibilities:

Contributes in the creation of the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution. Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution. Assists with the delivery of solution designs, adhering to standards and leveraging re-use of components. Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements. Assists technical and infrastructure groups in understanding the solution design and specifications. Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s). Leverages re-usability of component designs to reduce costs and shorten time to deliver solution. Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible. Assists in the test strategy and execution of master test plan. Contributes in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or 'runbooks' used for end-user support. Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution. Provides level 3 support for critical issues. Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

RESPONSIBILITIES

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

• Manage and optimize Nasuni and NetApp storage systems, ensuring high availability, performance, and scalability.
• Collaborate with cross-functional teams to assist with design, implementation and support to meet business needs.
• Provide advanced technical support and troubleshooting for NAS infrastructure, including both on-premise and cloud environments.
• Monitor and manage storage capacity, utilization, and performance metrics, proactively addressing issues before they impact operations.
• Assist with capacity planning, data migration, and backup/recovery strategies using Nasuni and NetApp platforms.
• Ensure data integrity and security across all NAS environments.
• Work closely with the IT team to implement best practices and align with industry standards for storage and data content management.
• Document processes, configurations, and troubleshooting steps for internal use and compliance purposes