IT Support Associate - Level IV

DESCRIPTION

We are looking for a talented IT Support Associate - Level IV to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.

In this role, you will make an impact in the following ways:

• Ensure Operational Excellence : Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
• Lead by Example : Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
• Resolve Complex Issues : Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
• Drive Process Improvement : Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
• Champion Proactive Support : Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
• Leverage Data for Insights : Analyze incident trends and take action to optimize support strategies and improve service delivery.
• Promote Continuous Learning : Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
• Advance Quality and Efficiency : Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

• Balance Stakeholders : Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
• Business Insight : Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
• Innovative Thinking : Continuously seek and implement new ways to improve systems, processes, and user experiences.
• Accountability : Take ownership of work and hold others to high standards to ensure commitments are met consistently.
• Manages Complexity : Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
• Process Optimization : Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
• Technical Agility : Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.

• High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
• Associate degree, relevant industry training, certification or equivalent experience preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

• Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

• Help to set up and monitor data closet equipment including servers and UPS.
• Monitor and report on general site health status including data closet equipment, servers, network, and clients.
• Assist with the running of cables and provide guidance to local team on cable runs and termination.
• Escort vendors within the site so they can do maintenance tasks on data closet systems.
• Assist the site lead with server operations as needed.
• Set up new servers and clients according to documented processes.
• Perform standard maintenance tasks on clients and servers including patches, agent installation, and incident troubleshooting.
• Maintain and document all network IDF changes and port mappings.
• Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site are used in accordance with CBS IT best practices.

• Windows XP through 11, and server 2008 through 2019.
• Familiarity with antivirus systems, Active directory, and basic windows security settings
• Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
• Technical aptitude, using standard IT software including MS OFFICE, Telnet/putty clients, remote desktop, and Cummins online tools (teams/SharePoint).