IT Operations Support Specialist (m/w/d)

DESCRIPTION

We are looking for a talented IT Operations Support Specialist (m/w/d) to join our team specializing in Systems/Information Technology for our Cummins Global Desktop Department in Marktheidenfeld, Bayern, Germany. This position offers a hybrid work model after the initial training period, allowing either 60% on-site / 40% remote or 80% on-site / 20% remote work.

In this role, you will make an impact in the following ways:

• You perform routine system maintenance, implement required changes, and ensure effective disaster recovery to keep systems stable and reliable.
• You set up technology for new employees by preparing and delivering their devices and ensuring they have correct and timely system access.
• You resolve technical issues and carry out authorized updates and upgrades to existing systems to maintain optimal performance and security.
• You conduct preventative checks on IT systems and networks, monitor performance, and proactively address potential risks to avoid disruptions.
• You investigate incidents thoroughly to identify and address the true root cause, ensuring long-term and sustainable solutions.
• You ensure efficient work processes by continuously looking for improvements and applying best practices to optimize how tasks are carried out.
• You manage access rights responsibly, ensuring users receive the correct system permissions while protecting systems from unauthorized access.
• You support day-to-day IT operations, manage service requests end to end, maintain accurate system records, and help ensure service levels meet business expectations.

• Strong problem-solving skills using structured, data-driven methods to identify root causes, implement long-term solutions, and prevent recurrence.
• Ability to optimize work processes through efficient, continuous improvement.
• Advanced troubleshooting skills to diagnose and resolve technical issues using established standards.
• A proactive and analytical mindset to ensure accurate decisions aligned with business needs.

• Fluent English and advanced German are required for this position.
• College, university, or equivalent degree in Computer Science, Information Technology, Business, or a related field, or relevant equivalent experience.
• Minimal relevant work experience required.