Inside Sales Coordinator - Level III

DESCRIPTION

Job Summary

The Inside Sales Coordinator - Level III supports the customer-facing sales force across the full sales cycle, from lead qualification to order fulfillment and after-sales coordination. This role executes, improves, and independently manages a range of sales support and customer coordination activities under limited supervision, often making decisions where processes are not fully defined. The position plays a key role in ensuring smooth order execution, customer satisfaction, and sales effectiveness across segments.

Key Responsibilities

• Respond to incoming customer calls and emails, qualify inquiries, and route leads to the appropriate sales professionals.
• Prepare budgetary quotations for simple to complex opportunities by gathering technical data, customer requirements, and lead time information.
• Participate in customer visits and events; make decisions in situations where procedures may not be clearly defined.
• Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities.
• Communicate order and inventory status updates to the sales team and proactively identify and escalate issues.
• Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed.
• Periodically review inventory levels, take corrective actions, and raise replenishment orders as required.
• Actively support branch personnel in retail product sales across varied and more complex tasks.

• Action Oriented - Proactively tackles challenges with urgency and energy.
• Collaborates - Works effectively across teams and functions to achieve shared goals.
• Communicates Effectively - Delivers clear, audience-appropriate communication in multiple formats.
• Customer Focus - Builds strong customer relationships and prioritizes customer needs.
• Channel Awareness - Understands industry structure, market dynamics, and routes to market.
• Account Planning - Contributes to tracking and execution of account and business strategies.
• Adapts to Target Audience - Explains complex technical or commercial information clearly.
• Integrates Customer Perspective - Applies customer insights to improve solutions and sales outcomes.
• Sales Forecasting - Supports demand forecasting through data collection and analysis.
• Sales Pipeline Management - Assists in evaluating pipeline health and supporting sales planning.
• Sense Making - Synthesizes diverse information to understand customer needs and buying behaviors.
• Values Differences - Promotes an inclusive and respectful work environment.

• High school diploma or equivalent required.
• Additional technical diploma or related education is advantageous.
• May require licensing to comply with export control or sanctions regulations.

• Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
• Strong understanding of sales support, order management, and customer coordination processes.
• Ability to handle both routine and non-routine tasks independently.
• Experience working with ERP/CRM systems and sales tools.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and stakeholder coordination skills.

• Support growth initiatives in Agriculture, Marine, and Pump segments.
• Assist in implementing self-support models for DOEMs (Direct OEMs).
• Generate and execute spare parts orders across Agri, Marine, Pump, Industrial, and Automotive DOEM segments, coordinating with internal stakeholders for fulfillment.
• Address customer issues related to engines, parts supply, and service coordination.
• Maintain clean Accounts Receivable cycles and coordinate with stakeholders on receivables.
• Handle new customer inquiries and coordinate with application engineering teams for solutions.
• Support business development for DOEM accounts, from initial engagement through NDA completion and handover to Key Account Managers.
• Coordinate cross-functional teams to deliver customer solutions.
• Maintain and consolidate DOEM trackers (Order Board, forecasts, performance trackers, management presentations, newsletters, awards, etc.).
• Provide pricing support, maintain master pricing files, and manage parts and engine pricing documentation.
• Support commercial documentation such as NDAs, offers, budgetary quotes, and payment applications.
• Coordinate engine supply, manage short shipments, regulatory (e.g., BIS) matters, and dealer follow-ups.
• Provide execution support including sales order release, system pricing, and project documentation.