Inside Sales Coordinator - Level II

DESCRIPTION

Job Summary

Supports the customer-facing sales force through the complete sales rhythm-from lead generation to closure. Provides coordination, administrative support, and order management activities under limited supervision to enable strong secondary sales performance with key account customers.

Key Responsibilities Customer & Sales Support

• Responds to incoming electronic customer enquiries (emails, forms) and customer calls, escalating to a senior Inside Sales Coordinator when required.
• Focuses on secondary sales management for key account customers, ensuring smooth order execution and customer satisfaction.
• Compiles budgetary quotations for simple jobs, gathering technical data, lead times, customer presentations, and other relevant information to support the sales team.

• Receives and processes orders, issues order acknowledgements, creates invoices, and prepares shipping notices for simple and well-documented transactions.
• Communicates order status, inventory status, and related updates to the customer-facing sales force following established procedures.
• Assists in resolving customer issues including shipment-related concerns and basic post-sales support.

• Schedules customer visits, dealer meetings, and events, and actively participates in planning and execution.
• Supports branch personnel in retail product sales where tasks are standardized and repetitive.

• Compiles and analyzes inventory/stock level reports as per established processes.
• Provides recurring and ad-hoc data inputs to assist with sales planning, forecasting, and account-related decision-making.

• High school diploma or certificate of completion of secondary education, or equivalent experience meeting regulatory requirements.
• This position may require licensing to comply with export control or sanctions regulations.

• Action Oriented: Takes initiative with urgency and energy.
• Collaborates: Works effectively with cross-functional teams to achieve shared goals.
• Communicates Effectively: Delivers clear, audience-appropriate communication.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Values Differences: Recognizes and appreciates varied perspectives and cultures.

• Channel Awareness: Understands industry distribution channels and path to market.
• Account Planning: Supports goal-setting and tracking against account strategies.
• Adapts to Target Audience: Simplifies complex information for customers and sales partners.
• Integrates Customer Perspective: Uses customer insights to enhance sales content and drive revenue.
• Sales Forecasting: Assesses customer and historical data to support future demand predictions.
• Sales Pipeline Management: Supports pipeline health by monitoring progress and adjusting priorities.
• Sense Making: Uses probing questions and research to understand customer needs and buying behavior.

• Some relevant work experience preferred.
• Intermediate-level knowledge obtained through prior training or on-the-job exposure to sales, customer service, or administrative processes.

• Strong focus on driving secondary sales for key account customers.
• Ability to engage customers through calls, emails, and structured follow-ups.
• Understanding of basic sales processes, order management, and customer service workflows.
• Knowledge of internal systems and documentation processes (training provided).
• Coordination skills to support branch teams, customer events, and sales execution activities.