Field Service Technician

DESCRIPTION

Job Summary:

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

Key Responsibilities:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; reports any issues/incidents to site management and supervisor.

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; reports any issues/incidents to site management and supervisor.

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application - Translating customer complaints into troubleshooting plans and using specialized tools to diagnose and resolve issues.
• Electronic Service Tool Application - Effectively utilizing electronic tools to maintain, diagnose, and troubleshoot equipment.
• Engine Systems Interactions - Analyzing interactions of mechanical and electrical systems to accurately diagnose and repair.
• Power Generation Systems Knowledge - Understanding power generation systems and adhering to safety and industry standards.
• Service Documentation - Accurately documenting customer, equipment, and technical information for tracking and reporting.
• Health and Safety Fundamentals - Championing proactive health and safety behaviors to contribute to an injury-free workplace.
• Self-Development - Actively seeking opportunities to grow and improve skills using formal and informal learning channels

• Significant field service work experience.
• Expert-level knowledge of and/or experience with power generation products.
• High Voltage / Low Voltage experience.
• Customer service experience.
• Experience providing technical advice and coaching to junior technicians (preferred).