Field Service Supervisor

We are looking for a talented Field Service Supervisor to join our team specializing in Service in Houston, TX.

In this role, you will make an impact in the following ways:

• Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day-to-day blockers.
• Elevate team capability through coaching, real-time feedback, and structured performance reviews that drive skill growth and accountability.
• Accelerate issue resolution by providing first-level technical support and escalating effectively to ensure rapid, accurate fixes.
• Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.
• Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.
• Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.
• Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first-time fix).
• Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.

• Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO-and make data-driven trade-offs.
• Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.
• Build trusted customer relationships; translate needs into timely, customer-centric solutions.
• Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.
• Ensure accountability with transparent metrics, ownership, and follow-through on commitments.
• Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.
• Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.
• Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.
• Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.
• Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.
• Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.
• Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• Demonstrates a strong commitment to safety and promotes a safety-first culture.
• Available 24/7/365 to support internal and external customers as business needs require.
• Exhibits a strong work ethic with a high level of reliability and professionalism.
• Maintains excellent time and attendance, ensuring consistent operational support.
• Works effectively as a team member, contributing positively to team goals and collaboration.