Field Service Engineering Specialist - Senior

DESCRIPTION

We are looking for a talented and experienced Field Service Engineering (FSE) Specialist - Senior to join our Field Service Engineering team supporting North Africa, the Middle East, and Central Asia, from United Arab Emirates, Dubai

Key Responsibilities

• Act as a technical support resource, leading investigations into product or system issues and recommending appropriate corrective actions.
• Support failure analysis processes for common failure modes and provide diagnostic expertise for complex or hard-to-diagnose problems.
• Provide on-site technical support when required to assist field operations.
• Accurately document diagnostics, repair actions, and failure reports in dedicated Cummins databases (OneCummins) in compliance with our quality standards.
• Manage the escalation of complex issues to the appropriate support level.
• Mentor and coach regional technicians to enhance their technical capabilities.
• Ensure effective communication across territories through regular engagement with teams, functions, and customer groups.
• Apply and promote structured problem-solving methodologies, such as the Seven-Step Problem Solving Approach .
• Support Cummins Business Units (EBU, PSBU, PowerGen, Accelera) with technical input on current projects, field action campaigns, Infant Care, and Value Package Introduction (VPI) programs.

• Proven skills in troubleshooting, data evaluation, and failure analysis of engines and Powergen products.
• Prior experience in a service technical role (e.g., Senior Technician, Service Engineer, Service Technical Advisor) with both hands-on repair expertise and direct customer interaction.
• Strong verbal and written communication abilities, including technical report writing, preparing presentations, and presenting to senior management.
• Demonstrated leadership potential with interest in developing toward future people-leadership responsibilities.

• College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
• Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.