Engine Field Service Technician - Level III

DESCRIPTION

Job Summary

This role is a customer-focused individual contributor responsible for performing advanced diagnostics, commissioning, repairs, overhauls, and performance tuning of Cummins gas engine and genset products at customer sites with minimal supervision. The role requires strong technical expertise in gas engine systems, control electronics, and diagnostics, along with the ability to guide customers, coach technicians, and ensure adherence to safety, quality, and Cummins standards.

Key Responsibilities Customer & Field Service Execution

• Establish and maintain strong customer relationships, ensuring timely and effective resolution of service issues.
• Perform complex diagnostics, repairs, overhauls, rebuilds, and commissioning of gas engines and gensets at customer sites.
• Apply Cummins service procedures, policies, and specialized diagnostic tools to resolve complex engine and system issues.
• Identify additional service, retrofit, or sales opportunities and communicate them to relevant teams.

• Diagnose and resolve complex gas engine issues such as misfire, knocking, high exhaust temperature, deration, and load-related faults.
• Interpret ECU fault codes, sensor data, error logs, and performance trends.
• Utilize advanced diagnostic tools such as Insite, InPower, Optimus, oscilloscopes, gas analyzers, and vibration analyzers.
• Validate repairs by replicating complaints and confirming resolution.

• Commission gas gensets operating on various gas types (Biogas, Natural Gas, PNG, CNG, LPG).
• Tune and optimize air-fuel ratio (AFR), ignition timing, governor control, speed droop, and voltage settings.
• Optimize engines for efficiency, emissions compliance, reliability, and site-specific gas conditions.
• Support dual-fuel operation where applicable.

• Execute and define preventive maintenance schedules specific to gas engines.
• Perform condition-based monitoring of spark plugs, valves, compression, lubrication oil, and critical components.
• Predict potential failures and recommend corrective and preventive actions to customers and service teams.

• Ensure strict adherence to Cummins Health, Safety & Environmental (HSE) policies and local regulations.
• Guide customers and sites on gas safety, leak prevention, ventilation, flameproof equipment, and fire protection.
• Understand and comply with explosion-proof and gas safety standards (ATEX, PESO, pressure systems).
• Report safety incidents, risks, or non-conformances promptly.

• Complete service documentation including service worksheets, commissioning reports, tuning reports, RCA/5-Why/8D analyses, warranty claims, and timesheets.
• Maintain accurate service records in Cummins business systems for traceability and warranty evaluation.
• Ensure quality documentation for audit, compliance, and continuous improvement.

• Coach, mentor, and provide technical guidance to junior technicians, apprentices, and dealer service teams.
• Coordinate with application engineering, quality, warranty, supply chain, gas suppliers, and external consultants.
• Support technical escalations and collaborate with product specialists for complex issues.

• Diploma / B-Tech / BE (Preferred: Electrical Engineering or related technical domain)
• Vocational Diploma from a relevant technical institution
• Apprentice Trained Engine Technician (Preferred)

• Locally valid driving license
• Licensing as required for export controls or regulatory compliance (as applicable)

• Strong analytical and problem-solving skills.
• Ability to manage complex and high-pressure operational scenarios calmly.
• Customer-focused mindset with clear technical communication skills.
• Ownership, accountability, and high-reliability work ethic.
• Effective conflict management and cross-functional collaboration.
• Commitment to continuous learning, self-development, and talent development.
• Champions health, safety, and environmental excellence.
• Values diversity and demonstrates respect for different perspectives and cultures.

• Strong knowledge of internal combustion engine fundamentals (Otto cycle, ignition systems, knock control).
• In-depth understanding of thermodynamics, combustion, air-fuel management, and gas engine operation.
• Knowledge of gas engine fuel systems, ignition systems, air-fuel mixers, regulators, valves, turbochargers, aftercoolers, and exhaust systems.
• Expertise in genset controllers and control systems (PowerCommand, Woodward, Deep Sea, ECU mapping and calibration).
• Strong understanding of mechanical systems including valve settings, cylinder heads, pistons, liners, compression ratios, and lubrication systems.

• Hands-on experience with Cummins electronic service tools such as Insite, InPower, Optimus (preferred).
• Proficiency in MS Office tools (Excel, PowerPoint, Outlook, Teams) and laptop-based diagnostics.

• Understanding of gas composition, calorific value, Wobbe Index, moisture content, H₂S limits, and gas quality reports.
• Ability to adapt engines to fluctuating gas quality, low-pressure conditions, and site-specific applications.

• Significant hands-on field service experience with gas engines and gensets.
• Expert-level knowledge of engine systems, diagnostics, and repair methodologies.
• Experience in customer-facing service roles.
• Prior experience coaching or providing technical guidance to junior technicians (preferred).