Engine Field Service Technician - Level III

DESCRIPTION

Job Summary

A customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. The role requires a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. The individual also plays a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices.

Key Responsibilities

Service & Technical Execution

• Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes.
• Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards.
• Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns.
• Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition.
• Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance.
• Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation.

• Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers.
• Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly.
• Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks).
• Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups.
• Identify additional service and sales opportunities while maintaining strong customer relationships.

• Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports).
• Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis.
• Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels.
• Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly.
• Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.).

• Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans.
• Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards.
• Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability.

• Apprentice Trained Engine Technician (preferred).
• Vocational diploma from a recognized technical institution.
• Bachelor's degree in Mechanical/Electrical Engineering (preferred for Engineer roles).
• Valid local driving permit.
• Licensing may be required for compliance with export controls or sanctions regulations.

• Customer Focus - Builds strong relationships and delivers customer-centric solutions.
• Diagnostics & Problem-Solving - Applies structured troubleshooting and technical escalation methods.
• Communication - Delivers clear, multi-mode communication tailored to diverse audiences.
• Manages Complexity & Conflict - Handles multiple priorities and resolves conflicts effectively.
• Health & Safety Leadership - Models safe work practices and fosters a culture of proactive safety.
• Develops Talent - Coaches, mentors, and shares technical expertise with team members.
• Values Differences - Appreciates and leverages diverse perspectives and cultures.

• Expert knowledge of diesel engine systems, diagnostics, repair, and maintenance.
• Proficiency with electronic service tools, ECM image analysis, and oil sample analysis.
• Strong understanding of CBM, preventive maintenance, and failure trend analysis.
• Ability to conduct risk assessments, root-cause failure analysis, and provide technical escalation.

• Significant hands-on field service experience with diesel engines and related systems.
• Proven expertise in diagnostics, overhauls, and repair of mechanical/electrical systems.
• Experience in customer engagement and managing service delivery in the mining/industrial sector.
• Exposure to condition-based monitoring (CBM), failure trend analysis, and PS stock management.
• Experience in coaching/mentoring junior technicians or apprentices (preferred).