Engine Field Service Technician - Level II

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Segment in San Fernando de Henares, Spain.

This role requires up to 50% domestic travel frequency and 10% international travel frequency.

In this role, you will make an impact in the following ways:

• Efficient Repairs: By diagnosing and completing fewer complex repairs on generators and components, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.
• Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.
• Proactive Service: Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.
• Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.
• Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.
• Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
• Safety and Compliance: Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.

• Apprentice Certified Power Generation/ Electrical Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification
• Locally valid driving permit
• Medium English level
• Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel generators.
• Intermediate level knowledge of and/or experience with power generation products
• Availability to cover emergency services.

• Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.
• Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.
• Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.
• Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.