Datacenter Field Service Technician

We are looking for a talented Datacenter Field Service Technician to join our team specialising in Service for General Overhead & Operations in Dordrecht, Zuid-Holland, Netherlands.

This is a field technician role that requires approximately 90% travel. The work involves on-site visits to client data centres to perform maintenance and repairs.

In this role, you will make an impact in the following ways:

• Deliver Exceptional Customer Service: You'll engage with customers professionally and courteously, ensuring their needs are met promptly and efficiently.
• Ensure Reliable Engine Generator Performance: By diagnosing and completing repairs on-site, you'll help maintain the uptime and reliability of critical engine systems.
• Maintain Safety and Compliance: Your attention to health, safety, and environmental standards will protect both people and equipment.
• Support Preventative Maintenance: You'll perform scheduled maintenance to prevent breakdowns and extend equipment life, reducing customer costs.
• Contribute to Team Collaboration: You'll assist other datacenter and engine service teams, sharing knowledge and supporting broader operational goals.
• Enhance Service Quality Through Documentation: Accurate and timely completion of service documentation ensures transparency, traceability, and continuous improvement.
• Identify Additional Service Opportunities: Your technical insight will help uncover further maintenance needs, adding value to customer relationships.
• Participate in On-Call Support: By being responsive during monthly on-call rotations, you'll provide critical support when it's needed most.

• A great sense punctuality in providing us the updated documents.
• This will be filled in MOP's time sheets that are submitted daily.
• There are opportunities to assist other datacenter teams within the DBU when needed.
• Occasionally, our technicians may also assist the engine service department.
• Technicians will also stand in for 24-hour callouts, although these are infrequent.
• We expect a good Dutch vocabulary. Additionally, proficiency in English is required as all our documents and reports are generated in English.
• This role requires extensive travel within the Benelux area (Belgium, Netherlands) to perform on-site maintenance and repairs at various data centers. Technicians should expect to be on the road for extended periods and will be required to stay in hotels.
• Occasionally, you may be asked to assist other datacenter teams in the rest of Europe, (CNE region) but this is a rare occurrence.

• Strong Technical Knowledge: Understanding engine systems interactions and using diagnostic tools effectively is key to accurate repairs.
• Proficiency in Documentation: You'll need to capture and input service data precisely in English, ensuring records are complete and compliant.
• Flexibility and Travel Readiness: Willingness to travel, stay overnight, and adapt to varying site conditions is essential for field-based work.
• Safety Awareness and Team Spirit: A keen eye for safety and a collaborative mindset will help you thrive in a dynamic, supportive team environment.