Customer Technical Support Manager - Ireland

DESCRIPTION

We are looking for a talented Customer Technical Support Manager to join our team, specialising in Service within our Distribution Business Unit in Dublin, Ireland.

In this role, you will make an impact in the following ways:

• Serve as the primary technical point of contact for key strategic customers in Ireland, ensuring continuity, confidence, and trusted long-term relationships.
• Provide on-the-ground advanced technical leadership, particularly within the Data Centre and critical power segments, reducing dependency on remote support.
• Lead the resolution of complex, high-impact technical issues, ensuring timely, effective responses that protect customer operations.
• Act as a key technical interface across time zones, minimising escalation delays and supporting uninterrupted service for critical sites.
• Strengthen internal collaboration by aligning local, regional, and global technical resources and escalation pathways.
• Enable the local team to leverage the wider organisation effectively, ensuring established processes are followed, and support is mobilised efficiently.
• Drive continuous improvement in technical capability, response effectiveness, and overall customer experience.
• Directly support customer retention, business growth, and operational stability by maintaining high-quality technical engagement with high-profile customers.

• Advanced technical expertise in power systems, engines, or generators, ideally within Data Centre or critical power environments.
• Proven experience supporting complex fault diagnosis and acting as a technical interface for key customers.
• Strong technical leadership and escalation management skills in business-critical environments.
• Experience leading, coaching, or developing technical teams to build capability and consistency.
• Ability to collaborate effectively across regional and global support structures.
• Clear, confident communication skills with customers, technicians, and senior stakeholders.

• Degree in a relevant discipline or equivalent practical experience.
• Relevant technical and leadership experience preferred.