Customer Service Specialist

We are looking for a talented Customer Service Specialist to join our team specializing in Service for our EU Aftermarket Meritor Customer Service Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

• End-to-end order ownership: I will ensure seamless management of the full order life cycle from entry to delivery, taking full accountability to achieve timely, accurate, and compliant order fulfilment.
• Exceptional customer experience: I will act as a trusted single point of contact, resolving queries and escalations to closure while demonstrating empathy, transparency, and a strong customer-first mindset.
• Proactive problem resolution: I will anticipate risks related to scheduling, availability, logistics, or documentation and take early action to prevent delays and customer dissatisfaction.
• Strong cross-functional coordination: I will closely partner with production, planning, sales, warehouse, logistics, and finance teams to drive smooth order throughput and support financial and service targets.
• Expert handling of complex accounts: I will successfully manage export and intercompany accounts by ensuring regulatory compliance, documentation accuracy, and effective coordination across multiple stakeholders.
• Process improvement and standardisation: I will identify recurring issues and process gaps, proposing and implementing improvements that enhance efficiency, service quality, and turnaround times.
• Operational and system expertise: As a super-user, I will support system performance, troubleshoot issues, and contribute to system enhancements while guiding colleagues and escalating issues effectively.
• Team enablement and continuity: I will support onboarding and training of new team members, provide backup coverage across accounts, and contribute to a resilient, high-performing Customer Service team.

To be successful in this role you will need the following:

• End-to-end order management expertise: Strong understanding and ownership of the full order life cycle, including complex export, intercompany, invoicing, and logistics documentation processes.
• Customer-centric communication skills: Ability to act confidently as a single point of contact, manage escalations to closure, and consistently demonstrate empathy, clarity, and accountability.
• Cross-functional collaboration and problem solving: Capability to work effectively with planning, production, sales, warehouse, logistics, and finance to resolve issues and protect service and financial targets.
• Process mindset and system proficiency: Attention to detail combined with strong system knowledge, proactive identification of process gaps, and willingness to drive continuous improvement while supporting and guiding others.

Education/ Experience:

• Demonstrated role competence is required. College, university, or equivalent bachelor's degree in relevant discipline is preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Minimal relevant work experience required.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427834

Relocation Package No

100% On-Site No

Client-provided location(s): Redditch, United Kingdom

Job ID: Cummins-R-C4BF846D961A44BABAA3475339F92249

Employment Type: OTHER

Posted: 2026-05-21T19:54:52