Customer Service Representative - Quality Claims Analyst

DESCRIPTION

We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL.

In this role, you will make an impact in the following ways:

• Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability.
• Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies.
• Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team.
• Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication.
• Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards.
• Maintain Organizational Standards: Document and update departmental policies and procedures to ensure consistency and clarity across operations.
• Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness.
• Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.

• Action Oriented: Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm to keep momentum and deliver results.
• Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions.
• Ensure Accountability: Hold yourself and others accountable to meet commitments by setting clear expectations, tracking progress, and following through.
• Plans and Aligns: Plan and prioritize work to meet deadlines and align tasks with organizational goals, ensuring the right work happens at the right time.
• Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.

• Processing returns from Cummins Sales and Service locations for the Chicago region, managing the disposition of returned products to sellable inventory.
• Ensuring timely and accurate completion of returns to meet CSSNA and RDC expectations.
• Partnering with warehouse team to ensure organizational/5S and FIFO practices are adopted and sustained in the quality area.
• Reporting required metrics at designated intervals, identifying process improvement opportunities and addressing them properly with stakeholders.
• Managing relationship with key stakeholders; including internal leadership, operations partners, Cummins Sales, and Service branches to ensure standardization of process flows and effective communication.
• Knowledge of GOMS and/or BMS transactional processes is preferred but not required.