Customer Service Advisor
DESCRIPTION
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department, and support for our Customer Support Centre in Scoresby.
This role will be a Permanment Part Time role, 22.8hrs in the week. Hours and days are flexible, must cover busy and peak periods.
In this role, you will make an impact in the following ways:
- Be the first point of contact for our valued customers across the South Pacific region
- Answer Parts related inquiries from customer calls and emails
- Assisting with parts interpretation and the provision of required parts
- Advise on part suitability and talk your customers through the best solution for the job
- Orders and quotes received and processed in a timely manner
RESPONSIBILITIES
To be successful in this role you will need the following:
- Customer service experience is essential
- Parts interpreter or automotive knowledge is advantageous
- Adaptability to new software and processes - Salesforce experience an advantage!
- Able to prioritise complex tasks and troubleshoot
- Available for In Office with Flexibility
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QUALIFICATIONS
0.6 Part Time Position. The Parts Advisor role within the CSC is a business critical, customer facing role that enables Parts transactions through Phone calls, Email enquiries and E-commerce portals.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2423116
Relocation Package No
100% On-Site No
Perks and Benefits
Health and Wellness
- FSA With Employer Contribution
- Health Reimbursement Account
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Casual Dress
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Pension
- 401(K) With Company Matching
Professional Development
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion