Customer Order Management Supervisor on Site

DESCRIPTION

This is an on-site position

Key Responsibilities:

• Plans, prioritizes, and schedules team activities and resources to ensure the efficiency and quality of results provided by the Commercial department.
• Ensures that staff provide assistance to customers through proper use of departmental tools, systems, documentation, processes, and procedures.
• Leads, guides, evaluates, and develops subordinate staff to ensure that team resources are used effectively and that established objectives and tasks are met.
• Communicates the organization's objectives and monitors their achievement by the Commercial team members.
• Coordinates the activity of the order analysis and follow-up team, ensuring that customer requirements regarding delivery time and technical specifications are met.
• Coordinates communication with customers and the global Sales team for AvK products, and with OMCS-UK for Stamford products.
• Coordinates the reporting process to the General Manager and the global Sales team.
• Analyzes and sends the weekly status of overdue orders to the local leadership team and to OMCS-UK.
• Prepares and analyzes monthly reports for the local leadership team.
• Coordinates the process of updating transfer price lists and cost calculations.
• Organizes and/or actively participates in the 8D/7-step process, aiming to identify and implement effective solutions in case of delivery delays and to prevent such situations.
• Ensures interfacing with the customer and the global Sales team for AvK products.
• Manages orders for assigned AvK product customers; responsible for the full order process (confirmations, order changes, cancellation processing, slot reservations).
• Acts as the single point of contact for INNIO customers during the entire order process for all products.

RESPONSIBILITIES

Skills:

• Promotes open communication - Proven results demonstrating a strong understanding of methods to encourage open communication.
• Encourages others to share information in an organized and efficient manner.
• Excellent written and verbal communication skills are required.
• Task management - Strong ability to execute two or more tasks simultaneously and to prioritize based on customer demands and workload.
• Technical skills - General knowledge of order registration processes and systems, as well as general customer support functions. Knowledge of production planning and administrative functions is an advantage.

Education & Qualifications:

• Higher education in Sales, Marketing, or a Technical/Economic field.
• Advanced English language skills.

QUALIFICATIONS

Experience:

• Relevant work experience in a similar field.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2422173

Relocation Package No

100% On-Site No

Client-provided location(s): Craiova, Romania

Job ID: Cummins-R-692EB8657BC741399CD0664C4BD47584

Employment Type: OTHER

Posted: 2025-11-25T19:31:22