Customer Order Management Representative

DESCRIPTION

We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning for our Customer Service Department in Huddersfield, UK

This is a permanent role working 35 hours per week, Monday to Friday, 8:30am-4:30pm.

In this role, you will make an impact in the following ways:

• Serve as the dedicated single point of contact for assigned accounts, strengthening customer trust in Cummins through consistent, reliable communication and ownership of the full order life cycle.
• Ensure on-time and accurate order processing-from customer set-up to delivery-minimizing delays, reducing errors, and improving overall customer satisfaction.
• Proactively identify and resolve order exceptions, logistics challenges, and documentation gaps to prevent disruptions and protect agreed service levels.
• Drive seamless cross-functional collaboration between distribution centers, manufacturing plants, quality teams, and customer support to ensure aligned execution.
• Resolve complex customer inquiries through detailed research and system expertise, delivering timely responses that meet Service Level Agreements.
• Maintain precise and compliant export and shipping documentation, reducing regulatory risk and ensuring smooth international transactions.
• Lead or contribute to process improvement initiatives that streamline workflows, enhance reporting accuracy, and improve operational efficiency.
• Act as a quality liaison by submitting and tracking non-conformance claims, ensuring customer concerns are addressed and corrective actions are implemented effectively.

• Strong communication and collaboration skills to build productive partnerships across internal teams and with diverse customers.
• Advanced organizational and prioritization abilities to manage multiple accounts and deadlines in a high-pressure environment.
• Customer-focused mindset with problem-solving capability to take ownership of complex issues and deliver proactive solutions.
• Technical proficiency and systems knowledge to accurately manage order entry, modifications, reporting, and documentation within order life cycle systems.

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Intermediate-level experience in customer order management, account management, or supply chain operations, with demonstrated ability to manage the end-to-end order life cycle and deliver consistent, results-driven customer support.