Customer Engineer

DESCRIPTION

Job Summary

This position acts as an extension of senior management, ensuring seamless operations, positive customer experiences, and high-quality execution of administrative and coordination activities. The role provides comprehensive support including scheduling, communication management, documentation, data accuracy, and stakeholder coordination. The incumbent serves as a key representative of senior management, facilitating efficient information flow, maintaining confidentiality, and supporting organizational objectives through proactive planning and follow-through.

Key Responsibilities

Technical Integration & Support

• Investigates integration and installation issues, identifies causal mechanisms, recommends corrective action, and documents results under guidance from experienced team members.
• Applies and supports process improvements for Installation Quality Assurance, OEM integration, and product selection.
• Utilizes tools such as Advisor , Cummins Online Specifications (COLS) , and Global Customer Engineering (GCE) to facilitate high-quality decision-making.
• Supports engine testing and vehicle validation , ensuring prototype installations meet Cummins requirements.

• Obtains inputs and collaborates with Subject Matter Experts and VPI Teams to deliver accurate product data and installation requirements to OEMs.
• Acts as a technical liaison to OEM counterparts, sharing product information, managing specifications, communicating changes, and resolving installation issues.
• Translates customer needs and the "voice of the customer" into functional product requirements.

• Makes decisions related to product selection, design, and integration that impact OEM performance, optimization, and quality.
• Ensures Cummins products are applied correctly within customer systems and operational environments.
• Validates prototype machine performance and ensures installation quality through structured reviews.

• Owns problem resolution for moderately complex components and systems, with responsibility growing as experience increases.
• Independently executes established work processes while continuously building product and system knowledge.
• May coordinate tasks among technicians or student engineers as needed.
• Contributes to team objectives and demonstrates influence at the work-group level.

• High school diploma or completion of secondary education required.
• Equivalent relevant experience may be considered in alignment with regulatory requirements.

• Action Oriented: Takes on challenges with urgency, enthusiasm, and energy.
• Communicates Effectively: Adapts communication style to meet the unique needs of diverse audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric service.
• Ensures Accountability: Holds self and others responsible for delivering commitments.
• Plans and Aligns: Prioritizes and aligns activities with organizational goals.
• Data Analytics: Interprets and communicates qualitative and quantitative data to support decision-making.
• Data Visualization: Creates clear visual representations of data using dashboards, reports, and presentations.
• Values Differences: Appreciates and leverages diverse perspectives and cultural backgrounds.

• High ownership mindset with the ability to drive clarity, structure, alignment, and follow-through.
• Strong planning skills with capability to manage execution plans, cadences, meeting agendas, MoMs, and follow-ups.
• Excellent data accuracy and documentation discipline for audit-readiness.
• Proficiency in MS Office and common business tools.
• Experience managing PR/PO processes, travel workflows, and standard administrative systems.

• Significant work experience in administrative, coordination, or executive support roles.
• In-depth knowledge gained through specialized training or experience supporting senior leadership.
• Strong stakeholder management, communication, planning, and documentation expertise.