Customer Account Executive

DESCRIPTION

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

• Own the day-to-day management of assigned customer accounts, acting as the single point of contact.
• Build strong, trusted customer relationships that drive satisfaction, loyalty, and long-term success.
• Take full responsibility for the end-to-end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
• Resolve customer queries and escalations proactively, managing each case through to closure.
• Partner with sales, production, planning, logistics, and finance teams to ensure on-time delivery and effective issue resolution.
• Represent the business in customer meetings, supporting account development and growth initiatives.
• Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
• Manage EDI processes and forecast-versus-delivery analysis to maintain smooth order flow and enable data-led discussions.

• A strong customer-first mindset, with the ability to manage complex, high-volume order activity.
• Confidence owning issues end-to-end and driving resolutions in a fast-paced environment.
• Clear, effective communication skills, with the ability to collaborate across multiple functions.
• Strong organisational and analytical skills, with attention to detail and a proactive approach.

• College, university, or equivalent degree.
• A minimum of 5 years' experience in customer order management, customer-facing roles, supply chain, logistics, or international trade.
• Experience managing the end-to-end order life cycle for customer accounts.
• Experience with EDI processes is preferable.
• Additional language skills beyond English are advantageous.