Contact Service Representative

About Cummins

Cummins is a global technology company that designs, manufactures, and services power solutions - from diesel and natural gas engines to hybrid, electric, and hydrogen technologies. With a strong presence in Poland and across Europe, Cummins provides innovative solutions that power a more sustainable world.

We are looking for a talented Customer Service Representative to join our team specializing in Service for Aftermarket Service Poland Country Support in Gdansk, Pomorskie, Poland

In this role, you will make an impact in the following ways:

• Respond promptly and accurately to customer inquiries across chat, email, or phone, ensuring a positive customer experience.
• Document all customer interactions and information thoroughly in Cummins systems to maintain accurate records.
• Resolve routine customer issues efficiently while identifying opportunities to improve response processes.
• Escalate complex or non-routine inquiries with clear documentation to ensure timely resolution.
• Build strong relationships with customers by demonstrating empathy, professionalism, and reliability.
• Collaborate effectively with colleagues and other teams to achieve shared objectives and consistent service.
• Continuously learn Cummins processes, systems, and practices to enhance service delivery.
• Contribute to maintaining high service standards and customer satisfaction metrics.

• High school diploma, certificate of completion of secondary education, or equivalent experience.
• Previous customer service experience is preferred but not required.
• Fluency in English and Polish is required.
• Technical knowledge is an additional advantage.

• Strong communication skills to clearly convey information to diverse audiences.
• Ability to learn quickly and adapt to new systems, processes, and problem-solving approaches.
• Customer-focused mindset, with the ability to handle inquiries professionally and efficiently.
• Teamwork and collaboration skills to work seamlessly with colleagues and escalate issues when needed.