Branch Supervisor - Single Small Branch

DESCRIPTION

We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom.

This role is 100% On-site.

In this role, you will make an impact in the following ways:

• Drive Operational Excellence: Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets.
• Enhance Customer Satisfaction: Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements.
• Lead Safety and Compliance: Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance.
• Optimise Resources: Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs.
• Develop and Motivate Teams: Build strong, engaged teams through coaching, development plans, and effective delegation.
• Collaborate Cross-Functionally: Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements.
• Manage Financial Performance: Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals.
• Influence Continuous Improvement: Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance.

• Leadership Skills: Ability to manage, develop, and motivate a small team while driving engagement and resolving conflicts effectively.
• Customer Focus: Strong relationship-building skills and commitment to delivering customer-centric solutions.
• Financial Acumen: Understanding of key financial indicators to make informed business decisions and manage branch budgets.
• Operational Expertise: Knowledge of service processes, compliance standards, and ability to optimise workflows for efficiency.

• A college or university degree in Business Administration, Engineering, or a related field.
• Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results.
• Preferred Skills: Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics.