Branch Manager - Gillette, Wyoming

DESCRIPTION

We are looking for a talented Branch Manager to join our team in General Management in Gillette, WY.

In this role, you will make an impact in the following ways:

• Drive Operational Excellence - Oversee branch performance and financial metrics to ensure alignment with the Annual Operating Plan and deliver sustainable profitability.
• Lead Strategic Planning - Develop and execute annual operating, marketing, and sales plans that position the business for growth and competitive advantage.
• Expand Market Presence - Conduct market analysis and build strategic partnerships to capture new business opportunities and strengthen Cummins' regional footprint.
• Champion Customer Satisfaction - Foster a culture of exceptional service, leveraging programs like Net Promoter Score and Lens of the Customer to enhance loyalty and retention.
• Improve Service Quality - Monitor warranty trends and repair cycle times, implementing process improvements that elevate product reliability and customer experience.
• Ensure Compliance and Safety - Maintain rigorous health, safety, and environmental standards, reinforcing corporate responsibility across all branches.
• Develop High-Performing Teams - Recruit, mentor, and retain top talent, creating Individual Development Plans that build leadership capability and engagement.
• Influence Global Strategy - Provide insights from regional operations to inform Cummins' global business decisions and continuous improvement initiatives.

• Financial Acumen - Interpret key financial indicators to make informed decisions that improve branch performance and profitability.
• Builds Effective Teams - Create strong, collaborative teams that leverage diverse skills to achieve shared goals.
• Business Insight - Apply knowledge of market trends and organizational priorities to drive strategic growth.
• Communicates Effectively - Deliver clear, tailored messages across multiple channels to engage and inform different audiences.
• Customer Focus - Build lasting relationships and deliver solutions that prioritize customer needs and satisfaction.
• Demonstrates Self-Awareness - Use feedback and reflection to identify strengths and areas for improvement, enhancing leadership effectiveness.
• Develops Talent - Mentor and grow employees to align their career aspirations with organizational objectives.
• Drives Engagement - Foster a motivating environment where employees feel empowered to perform at their best.
• Drives Results - Consistently meet or exceed goals, even in challenging circumstances.
• Manages Conflict - Resolve disagreements constructively to maintain team cohesion and productivity.
• Influence Health, Safety, and Environmental Culture - Promote safe practices and compliance to protect employees and communities.
• Service Capability, Capacity, and Coverage - Ensure service readiness by aligning resources, tools, and processes to meet customer expectations and published standards.

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification required.

• Significant relevant experience required, including managerial and budgetary experience.

• Responsibility for the Gillette, Wyoming location with 21 employees and 2 Service Supervisors.
• The Gillette branch is heavily focused on the Industrial Mining Segment supporting several Coal Mines throughout the state.
• Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
• Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.