Bilingual-Remote Mining Supervisor

We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:

• Optimize Technician Performance. By coordinating schedules and aligning repair plans with customer quotes, you'll ensure technicians are productive and repairs are completed efficiently and accurately.
• Lead and Develop Your Team. Through coaching, feedback, and performance reviews, you'll foster a culture of growth and accountability among Service Technicians and Team Leaders.
• Support Technical Problem-Solving. You'll be the first line of support for technicians needing assistance, helping resolve issues quickly or escalating when necessary to maintain workflow.
• Manage Service Logistics . Overseeing materials, equipment, and personnel, you'll ensure safe, high-quality, and cost-effective service operations.
• Ensure Quote Accuracy and Transparency . By reviewing and refining repair quotes, you'll help maintain trust and clarity with customers, minimizing surprises and delays.
• Drive Continuous Improvement . You'll actively participate in refining processes to meet evolving customer expectations and organizational goals.
• Monitor Repair Progress and Resolve Delays . Keeping a close eye on open repairs, you'll address any issues that could impact timely completion, ensuring commitments to customers are met.
• Enhance Customer Satisfaction and Loyalty . By resolving warranty concerns and maintaining strong communication, you'll build lasting relationships and uphold superior service standards.

• Proficiency in both French and English is required, with the ability to communicate fluently and professionally in both languages (spoken and written)
• 7x7 Supervisor Role Supporting mining and field service operations in Manitoba and Northern Ontario
• Mining Experience Required
• Safety Sensitive role that will require drug and alcohol testing
• Will require extensive travel while on shift

• Adapt to Field Demands with readiness for extensive travel, safety-sensitive responsibilities, and deep understanding of mining operations.
• Apply Financial Acumen to interpret key indicators and make informed decisions that balance cost, efficiency, and customer satisfaction.
• Communicate Effectively across diverse audiences, ensuring clarity in repair plans, updates, and team direction.
• Demonstrate Customer Focus by building strong relationships and delivering solutions that meet the unique needs of mining clients.
• Direct Work Efficiently by delegating tasks, removing obstacles, and aligning technician efforts with service goals.
• Ensure Accountability by setting clear expectations and holding yourself and your team responsible for safety, quality, and performance.
• Manage Conflict Constructively to maintain a productive and respectful work environment, even under pressure.
• Leverage Technical Expertise in diagnostics, electronic tools, documentation, and warranty processes to support accurate and timely repairs. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.