Apprenticeship - IT Support Technician Level 3

DESCRIPTION

We are looking for an enthusiastic IT Support Apprentice to join our team specializing in IT Infrastructure Support for our Enterprise Platforms shared service group in UK Darlington. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

Summary of the course:

The Multi Skilled IT Support Apprentice Technician role is a developmental position within the Regional Enterprise Platforms Infrastructure team. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Middlesbrough College. The working hours are 8am to 16.30pm. On completion of this apprenticeship, you will obtain an Information Communications Technician Level 3 Qualification.

RESPONSIBILITIES

In this role, you will make an impact in the following ways:

• Reduced downtime through timely issue resolution.
• Improved user satisfaction via responsive, multi-discipline support.
• Better asset utilisation and cost control.
• Stronger operational resilience across manufacturing, networking, telecoms, and desktop services.
• Future-ready IT capability through involvement in infrastructure and technology projects.
• Cross-team collaboration, improving the speed and quality of IT service delivery.

QUALIFICATIONS

To be successful in this role you will need the following:

• GCSE Grade 5 in Math's, English literature and English language with an all other subjects at a 4 or above (Essential)
• A keen desire to learn and work in a professional IT environment focusing on starting your career.
• Ability to work as part of a team as well as working on your own.
• Good listening as well as communication skills are essential.
• Able to use MS Office (Excel, Word + Powerpoint) applications to an intermediate level.

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Apprenticeship

ReqID 2424692

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Client-provided location(s): Newton Aycliffe, United Kingdom

Job ID: Cummins-R-D3551218D59A49B0A08C897517F894DC

Employment Type: OTHER

Posted: 2026-02-27T19:19:56