Administrative Associate - Service

We are looking for a talented Administrative Associate - Service to join our team specializing in Service for our Aftermarket Service Spain Country Support Department in San Fernando de Henares, Spain.

This role involves up to 25% of domestic travel frequency.

In this role, you will make an impact in the following ways:

• Warranty claim management: You will ensure efficient handling of warranty claims internally and with customers, reducing delays and improving service quality.
• Offer preparation and follow-up: By preparing and tracking technical and Aftermarket engine sales offers, you'll support business growth and customer engagement.
• Complex enquiry resolution: You'll collaborate with senior Aftermarket support to resolve challenging cases, ensuring all documentation is complete and accurate.
• Customer interaction records: Maintaining precise records in relevant systems will enhance communication, traceability, and service continuity.
• Health & Safety documentation: Keeping HS documents updated across platforms will ensure safe and compliant access to Distribution Centers.
• Reporting on DC activities: Your reports will provide visibility into operations, helping identify trends and areas for improvement.
• Work orders and spare parts: Creating and managing these requests will support timely maintenance and operational efficiency.
• Process improvement identification: By spotting inefficiencies and sharing ideas with your Supervisor, you'll contribute to a more agile and effective team.

Qualifications

Education/ Experience:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Minimal or no work experience required.

Responsibilities

To be successful in this role you will need the following:

• Strong organizational skills: To manage multiple tasks like warranty claims, offer follow-ups, and documentation updates with accuracy and efficiency.
• Attention to detail: Ensuring all records, reports, and documentation are complete, correct, and compliant is key to maintaining operational integrity.
• Effective communication: Collaborating with internal teams and customers requires clear, professional, and proactive communication.
• Problem-solving mindset: Identifying process improvements and resolving complex enquiries will help drive continuous improvement and customer satisfaction.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2420251

Relocation Package No

100% On-Site No

Client-provided location(s): Madrid, Spain

Job ID: Cummins-R-82E617D9EB0843ABBAF3182F13F3EEE5

Employment Type: OTHER

Posted: 2026-02-03T19:17:21