Patient Resource Navigator, Mid-West

Region; Mid West (ND,SD,NB,KS,MN,IA,MO,MI,IL,WI,IN,OH,KY)

The Patient Resource Navigator will provide the Hemophilia B community with comprehensive, personalized support and education on gene therapy throughout the patient's journey. This individual will serve as a high-value source of information about gene therapy and will offer support and guidance to potential candidates for gene-therapy. The Patient Resource Navigator will educate patients, HCPs, and members of the bleeding disorders community regarding gene therapy as be part of a coordinated, field-based, regionally aligned team designed to represent CSL Behring to patients.

Responsibilities:

• Educate patients on required steps that need to be taken prior to receiving treatment and provide information about CSL Behring patient support offerings
  
• Liaison between and hemophilia treatment centers, with CSL patient support case managers, , other CSL functions in order to ensure comprehensive patient support throughout treatment journey
  
• Serve as a familiar point of contact for patients throughout their gene therapy journey
  
• Respond to patient inquiries in order to promote transparency and foster understanding of the science of gene therapy
  
• Provide in-depth education to patients who are interested in learning more about gene therapy
  
• Educate patients/caregivers on CSL hemophilia products and services to promote a well-balanced understanding of treatment options and available support services through telephone communication, live/virtual patient and family meetings, and patient education programs
  
• Be a subject matter expert on all of the programs and services that CSL Behring provides to patients within the bleeding disorders community
  
• Help to foster a positive relationship between CSL Behring and key stakeholders.
  
• Report key insights and feedback from patient community
  
• Meet key performance indicators that are critical to delivering on the role's educational function
  
• Abide by all SOPs and guidance related to ethical interactions with consumers and healthcare providers
  

Qualifications:

Bachelor degree in business/marketing or science discipline

Minimum 5-7 years of experience of working in a hemophilia treatment center, patient-related organization or health care system

Background in social work, public health, nursing, etc.

Experience with patient advocate-type responsibilities

Experience with the Bleeding Disorders Community strongly preferred

Proficiency with Microsoft Office; SAP experience preferred

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.

Client-provided location(s): Flexible / Remote

Job ID: CSL_FGB-R-268354

Employment Type: FULL_TIME

Posted: 2026-02-26T23:31:56