HR Operations Advisor, Melbourne CBD
6 days ago• Ballarat, Australia
Your Opportunity
CSL has an exciting opportunity for a HR Advisor to join our high performing askHR team. The askHR team provide support and advice to CSL employees across the Asia Pacific region.
Based at our state-of-the-art Headquarters in the Melbourne CBD and reporting to the Manager, HR Service Centre, you will handle HR enquiries through calls, chats, and cases from employees and managers about employee life-cycle processes and human resources policies. Your role is to identify customers' needs, clarify information, and provide accurate and timely advice, working efficiently in a busy HR call centre environment.
Your Role
- Respond to HR enquiries through calls, chats, and cases, providing accurate and timely solutions utilising HR policies, Enterprise Agreements and knowledge articles.
- Provide guidance to employees in using HR systems such as Workday, Kronos, and Service Now
- Maintain detailed and accurate records of all queries in the case management system (Service Now), ensuring privacy and confidentiality.
- Conduct day-to-day transactional processing in Workday and other related systems as required
- Prepare and issue HR documentation including employment contracts and letters
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Your experience
- Degree in Human Resources, Business, or a related field
- Demonstrated experience in HR or HR Shared Services operations with a focus on administering a variety of Workday or other HR system transactions.
- Demonstrated experience in managing high-volume HR enquiries, including interpreting HR policies and Enterprise Agreements
- Proficient in Microsoft Office applications, with strong Excel skills
- Experience with case management tools, such as Service Now is a plus
Closing date for applications: Monday 19th January 2026.
Melbourne CBD
Hybrid Working
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Client-provided location(s): Ballarat, Australia
Job ID: CSL_FGB-R-267296
Employment Type: FULL_TIME
Posted: 2026-01-05T23:31:11
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Financial Counseling
Professional Development
- Tuition Reimbursement
Diversity and Inclusion