HR Operations Advisor, Mandarin Speaking - Melbourne CBD

Your Opportunity

CSL has an exciting opportunity for a HR Advisor to join our high performing askHR team. The askHR team provide support and advice to CSL employees across the Asia Pacific region.

Based at our state-of-the-art Headquarters in the Melbourne CBD and reporting to the Manager, HR Service Centre, you will handle HR enquiries through calls, chats, and cases from employees and managers about employee life-cycle processes and human resources policies. Your role is to identify customers' needs, clarify information, and provide accurate and timely advice, working efficiently in a busy HR call centre environment.

This role will be required to work 11.00am to 7.00pm to support employees in China.

Your Role

• Respond to HR enquiries through calls, chats, and cases, providing accurate and timely solutions utilising HR policies, Enterprise Agreements and knowledge articles
  
• Provide guidance to employees in using HR systems such as Workday, Kronos, and Service Now
  
• Maintain detailed and accurate records of all queries in the case management system (Service Now), ensuring privacy and confidentiality
  
• Conduct day-to-day transactional processing in Workday and other related systems as required
  
• Prepare and issue HR documentation including employment contracts and letters
  
• Identify trends and opportunities for process improvements and help implement changes to enhance communication and operational efficiency
  
• Escalate complex issues to Tier 2 Service Centre Specialists or HR Service Centre Manager
  

• Fluent in verbal and written Mandarin
  
• Degree in Human Resources, Business, or a related field
  
• Demonstrated experience in HR or HR Shared Services operations with a focus on administering a variety of Workday or other HR system transactions
  
• Demonstrated experience in managing high-volume HR enquiries, including interpreting HR policies and Enterprise Agreements
  
• Proficient in Microsoft Office applications, with strong Excel skills
  
• Experience with case management tools, such as Service Now is a plus