Sr. Manager, Services Communications (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a strategic and experienced communications professional to help build and lead a new capability working directly with our world-class Professional Services organization. This role will provide strategic messaging guidance during active incident response (IR) engagements, helping customers manage reputational challenges with the same speed and precision as our technical teams.

The Senior Manager, Services Communications will serve as the bridge between internal teams, working alongside incident responders, legal teams, and customer executives to develop clear, effective messaging strategies during cybersecurity events. This role represents a unique opportunity to help shape how CrowdStrike supports customers through the full lifecycle of an incident response.

• Partner with Professional Services leadership and IR engagement leads to support customers during active incidents.
• Translate technical findings into clear, actionable messaging for internal and external audiences.
• Advise customers on disclosure timing, statement development, and communications strategy.
• Develop and maintain standardized materials (templates, FAQs, stakeholder playbooks).
• Identify and anticipate media narratives and reporter engagement, particularly in cybersecurity and technology press.
• Coordinate closely with external counsel and outside parties to ensure alignment and confidentiality.
• Maintain relationships with external crisis communications firms to support referrals and collaboration.
• Support the development of a scalable, repeatable model that integrates communications into the Services workflow.

• 10+ years of experience in crisis and corporate communications, with direct experience managing cyber or technology incidents.
• Background in a leading communications firm or corporate environment
• Strong technical understanding of cybersecurity, technology media, and incident response dynamics.
• Exceptional written and verbal communication skills, with the ability to distill complex issues quickly.
• Proven ability to lead under pressure, manage multiple stakeholders, and navigate sensitive situations.
• Ability to collaborate across functions, including Services, Legal, Product, and Customer Success.
• Experience advising senior executives and managing high-stakes communications.

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe