Platform Professional Services Consultant - Identity (Remote, MEX)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications. A key focus of this role includes the deployment and operationalization of CrowdStrike's Falcon Continuous Identity modules, helping customers strengthen identity security posture and detect identity-based attacks.

What You'll Do:

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
• Assist customer with operationalizing all modules of the Falcon platform
• Plan, deploy, and configure Falcon Identity Threat Protection (ITP) and Next-Gen Identity modules within customer environments
• Guide customers through Active Directory and Azure AD integration with Falcon Identity modules, including domain controller sensor deployment and configuration
• Assist customers in defining and implementing identity-based Zero Trust policies and conditional access rules within the Falcon platform
• Support customers in identifying and remediating identity risks such as misconfigured accounts, exposed credentials, and lateral movement paths
• Educate and enable customer security teams on identity threat detection use cases, dashboards, and response workflows within the Falcon console
• Troubleshoot customer issues across small to large enterprises
• Utilize and engineer native and 3rd party software deployment technologies
• Develop scripting and application solutions using Falcon APIs
• Customer project planning and status
• Work closely and collaboratively with customer information technology teams
• Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
• Assist customers with the integration of CrowdStrike into existing tools
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
• Ability to travel up to 25% of the time

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
• General understanding of software deployment technologies
• Knowledgeable on Windows, Mac, and Linux platforms
• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Skillful communication and effective ability to build collaborative relationships
• Experience with presentation technical content to various audiences
• Broad experience in computer and network systems security
• Understanding of identity security concepts including authentication protocols (Kerberos, NTLM, SAML, OAuth), privilege access, and common identity-based attack techniques (Pass-the-Hash, Pass-the-Ticket, Kerberoasting, DCSync)
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• High level of motivation; self-starter; results driven
• Potential for travel and assignment work exists

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
• Operating Systems: Windows, Linux, Mac
• Identity: Falcon Identity Threat Protection (ITP), Falcon Identity Threat Detection (ITD), Active Directory, Azure AD, Okta, SSO, MFA, PAM solutions, Zero Trust frameworks
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
• Development: PowerShell, Python, Bash, Batch
• Technlogies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
• Database: SIEM, MSSQL, Splunk, LogScale
• Identity: Identity, Active Directory, Azure-AD, SSO
• Cloud: AWS, Azure, and GCP

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe