Manager, Corporate Renewals

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

• Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.
• Review of at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.
• Weekly reporting of Renewals metrics to management and executive leadership.
• Ensure that renewal opportunities are mapped to appropriate Renewals Specialists.
• Drive innovation in our systems while triaging and reporting issues with current sales tools.
• Collaborate with Finance to ensure correct allocation and assignment of ACV.
• Training and mentorship of new team members.
• Set the team standards for accountability, follow-up, escalation, work ethic, professionalism.
• Escalate scenarios for which management intervention is required.
• Communicate environmental trends to management including partner relationships, competitive scenarios, etc.
• Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.

• Proven success directing a team towards shared goals and objectives.
• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.
• Must be a self-starter with the ability to work independently and in a team environment.
• A curious nature with a desire to learn and a competitive spirit.
• High level of comfort handling objections and negotiations.
• Excellent time management skills.
• 5 years+ or equivalent experience in consulting or account management - particularly in cybersecurity.
• Bachelor's degree from an accredited college or university or relevant experience.
• 5 years+ or equivalent experience in consulting or account management - particularly in cybersecurity.
• Bachelor's degree from an accredited college or university or relevant experience.

• Security or SaaS sales experience
• Customer Success/Service background
• Formal training in a recognised sales methodology
• Prior experience using Salesforce or another CRM solution

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe