Implementation Engineer (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As an implementation Engineer, you will be responsible for providing high-quality technical customer on-boarding and project management support for CrowdStrike's IDP products. You will be on-boarding new customers into the product while ensuring a successful deployment of IDP capabilities based on the customer's goals and success plan. The technical horizon is fast-paced and rapidly changing with customer needs and frequent product updates, therefore needing individuals who are laser focused.
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* This position requires candidates to be located in the Eastern Time Zone (ET) of the United States
What You'll Do:
- Onboard new customers and perform project management activities, including tracking deployment progress and issues
- Assist & guide customers to deploy and operationalize the IDP solution
- Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc.
- Document troubleshooting guides, KBs and problem resolution steps
- Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product
- Work internally with cross-functional teams and leadership to escalate customer issues to support and product
- Deliver effective technical & customer support to a customers within different industries globally
- Minimum 2 years' experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes
- Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory - highly desirable)
- Knowledge of protocols such as Kerberos, LDAP/S and NTLM
- Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
- Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)
- Enterprise security-related experience
- Problem solver/ability to conceptualize & deliver solutions
- Experience documenting technical issues and providing guidance for technical teams & customer
- Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)
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Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- FSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Company Equity
- Stock Purchase Program
- Performance Bonus
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion