GBS Specialist 1, Collections (9:00 PM to 6:00 AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike India is looking for accounting professional. The position is designed for a strong team contributor who can help implement the Global Accounts receivables Credit Collections process in India.

• Manages accounts receivable collection process.
• Collect past due and soon to be due receivables on accounts/portfolios assigned by calls & emails.
• Review customer disputes and work with the concerned teams for timely resolution.
• Manage and action HighRadius worklists, collection queues, and automated workflows.
• Laise with the AR Cash applications team to ensure payments are received and applied in a timely manner.
• Reconcile customer accounts and identify unapplied cash, short payments, and open deductions.
• Support WHT certificate collection and follow-up with customers.
• Coordinate with Tax and Finance teams on tax-related deductions, disputes, and compliance.
• Prepare and maintain AR Aging analysis to prioritize and drive collection efforts.
• Maintain accurate collection notes on all accounts in NetSuite.
• Communicate with the customers via phone and emails for follow ups on payments.
• Perform research and resolve invoice discrepancies in a timely manner.
• Handle the mailboxes and action queries with the TAT time.
• Work with the internal teams to resolve issues and drive the cash flow.
• Work with Sales organization to address the delinquent accounts and build relations for smooth functioning of the business units.
• Implements and maintains systems, procedures and policies relating to accounts receivable functions to ensure adherence to company guidelines.
• Manages monthly closing of financial records and posting of month end information.
• Maintain complete documentation accurately, in accordance with company policy and accepted accounting practices.
• Prepare monthly and quarterly reporting, as required.
• Ad hoc projects, as deemed necessary.

• Commerce/Finance graduate / MBA Finance.
• 6-10 Years of Experience in Credit collections (End-to-End O2C process).
• Sound Accounting knowledge and understanding.
• Strong understanding of end-to-end Order-to-Cash (O2C) cycle including order management, credit management, invoicing, collections, dispute management, and cash application.
• Good knowledge of MS Office and MS Excel.
• Familiarity with Tableau or similar BI reporting tools.
• Understanding of VAT, Sales Tax, and WHT concepts in a global AR context.
• Understanding of ERP. NetSuite experience is preferred.
• Experience working with HighRadius Collections Management tool is preferable.
• Data analysis experience with ability to interpret AR metrics, aging trends, and collection performance reporting.
• Excellent communication skills are a must with a good command over written and spoken English. Good Analytical & Problem-solving skills apart from an understanding of business accounting.
• Experience with a Global Capability Centre (GCC) or Shared Services environment is a big plus.
• A self-starter and team player.

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe