Business Operations Analyst (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is looking for a Business Operations Analyst to join our Falcon Complete team. In this role, you will provide critical support to the Security Analyst, Program Management, and Management teams within Falcon Complete. You will assist with analyzing financial reporting, growth planning, and quality assurance. You will also focus on business process documentation and maturing the Falcon Complete business. This role will work closely with leadership, project owners, SMEs, and multiple CrowdStrike departments to document current and future state business processes, pain points, and gap requirements. Your duties will generally vary based on the current business need.
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What You'll Do:
- Actively participate in discussions with the business to analyze and define processes, including pain points, key gaps, metrics and improvement areas. Identify and implements process improvements
- Partner with the business to understand challenges and process impacts in order achieve business objectives
- Execute on continuous process improvements through metrics and reporting
- Identify key data and process sources and determine the source of truth through analysis and validations
- Assist with the management of Falcon Complete key performance metrics
- Create reports and dashboards for team and leadership visibility of metrics and goal performance
- Outline project timelines, resource requirements, and project stakeholders and report accordingly to the requesting team
- Provide status reporting of project milestones, deliverable dependencies, risks, and issues
- Manage customer communication and documentation programs to ensure consistent, accurate information is provided to internal and external customers
- Train and assist employees to use new systems or process frameworks
- Assist with quality assurance and address discrepencies as needed
- Associate's Degree in appropriate field of study or equivalent work experience
- 2+ years of experience in process architecture, gathering and documenting business requirements
- Experience in business process improvement and project management
- Demonstrated experience applying business process improvement methodology to drive process improvements
- Strong understanding and experience in Project Methodologies (Agile, SCRUM, Waterfall etc.)
- Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers
- Proven ability to work creatively and analytically in a problem-solving scenario
- Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
- Forward thinking individual that has a balance of practical hands-on technical and business process experience
- Intermediate experience with Excel is required
- Experience with the following is preferred: Jira, Salesforce, Gainsight, Domo, Splunk
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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- FSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Company Equity
- Stock Purchase Program
- Performance Bonus
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion