Assistant Manager, Deal Desk (5:00 PM to 2:00AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.

• Lead and manage a team of analysts responsible for opportunity validation and booking processes
• Oversee the comprehensive review and validation of all sales opportunities before booking
• Ensure team adherence to established validation criteria including pricing, discounting, terms, and conditions
• Drive the "Ready for Close Won" process, maintaining quality standards and compliance requirements
• Implement and enforce booking policies and procedures across the organization
• Serve as the escalation point for complex validation issues and approval exceptions
• Collaborate with Sales, Legal, and Finance to resolve deal structure and booking challenges
• Monitor team performance metrics related to validation accuracy, booking cycle time, and error rates
• Develop and maintain validation checklists and documentation to ensure consistency
• Provide regular reporting on validation trends, booking volumes, and process bottlenecks
• Lead continuous improvement initiatives to streamline the validation and booking workflow

• Partner with Sales teams to maintain accurate opportunity pipeline data
• Analyze pipeline health and provide insights to leadership on conversion rates and forecast accuracy
• Support sales forecasting processes through data validation and analysis
• Identify pipeline risks and collaborate with Sales leadership on mitigation strategies
• Implement pipeline management best practices and train team members accordingly
• Develop reporting tools to provide visibility into pipeline status and booking trends

• Drive team performance through data-driven coaching and mentorship
• Implement structured career development paths for team members
• Lead strategic workforce planning to optimize team structure and capabilities
• Create an inspiring team environment with an open communication culture
• Conduct regular 1:1 check-ins with each team member
• Coach team members on development plans for areas requiring improvement
• Define individual team member quarterly training/development opportunities
• Oversee the onboarding of new team members, ensuring a successful experience
• Recognize high performance and reward accomplishments through standard CrowdStrike programs
• Nurture team member strengths while identifying areas for improvement

• Monitor team performance and report on metrics as requested by leadership
• Assign team members to Deal Desk projects based on interest and aptitude
• Listen to team members' feedback and resolve issues or conflicts in a timely manner
• Represent and advocate for team needs to senior management
• Serve as a backup to senior deal desk managers as requested
• Step in to perform deal desk analyst responsibilities during peak periods or resource constraints

• Foster creativity and encourage input on process/program innovation aligned with corporate growth
• Problem-solve with team members on key business issues, working collaboratively toward solutions
• Develop and implement process improvements to enhance efficiency and accuracy
• Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
• Identify opportunities for automation and technology enhancements within the Deal Desk function

• Bachelor's degree
• 8-10 years of relevant experience, including 3+ years in team leadership roles
• Strong expertise in leading Opportunity Validation and Booking processes teams
• Demonstrated experience in managing validation workflows and booking procedures
• Prior experience in Deal Desk, Order Management, or similar function
• Demonstrated ability to lead and develop teams
• Strong understanding of sales operations and order processing workflows
• Advanced knowledge of Salesforce.com and Tableau
• Excellent communication and interpersonal skills
• Experience working in a high-growth technology environment

• Experience in cybersecurity or SaaS industry
• Knowledge of Order To Cash process
• Experience managing remote or global teams
• Project management certification or experience
• Change management experience

• Competitive compensation package with night shift differential
• Comprehensive benefits including health insurance
• Leadership development opportunities
• Exposure to executive leadership and strategic initiatives
• Career advancement path within CrowdStrike's finance organization

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe