Senior Manager End-User Experience

Job ID: 517572

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Position Overview

The End User Experience Senior Manager (EUx Sr Mgr) champions a user-centric culture across the organization, driving strategies that enhance the experience of all technology users. This leader is responsible for understanding user needs, analyzing feedback, and implementing initiatives that improve satisfaction and productivity. The EUx Sr Mgr collaborates across IT and business functions to identify pain points, develop solutions, and ensure consistent, high-quality service delivery. This role also oversees the training and development of the End-User Experience team, monitors key performance indicators, and partners with divisional and regional leaders to align technology solutions with business requirements.

This role can be located in Albany, NY, Parsippany, NJ or West Hartford, CT.

Key Responsibilities (Essential Duties and Functions)

• Champion End-User Centricity: Foster a culture that prioritizes the needs and experience of end-users in all IT initiatives.
• Stakeholder Collaboration: Work closely with business leaders to ensure technology solutions meet evolving needs.
• Strategic Program Leadership: Design, implement, and optimize programs that deliver best-in-class end-user experiences.
• Continuous Improvement: Analyze feedback and performance data to identify opportunities for improvement and drive actionable change.
• Technology Lifecycle Management: Standardize and oversee deployment, management, recovery, and refresh of user-facing technology for software and hardware assets.
• Service Standards: Establish and maintain service guidelines to ensure consistent, high-quality support and build trust in IT services.
• Team Development: Lead a team of 15 - 20 technical staff, mentor, and develop the EUx team to deliver effective support and drive user satisfaction.
• Performance Monitoring: Track key metrics related to user satisfaction and service delivery, reporting insights and recommendations to leadership.

Qualifications

Education/Experience

• Bachelor's or master's degree in business, Marketing, Information Technology, or a related field, or equivalent experience.
• Proven experience in business relationship management, team leadership, and driving transformation initiatives.
• Familiarity with Agile, ITIL, or similar frameworks.

Skills and Competencies

• Effective written, verbal, and phone communication skills are essential.
• Strong leadership and team development skills, including managing direct and indirect reports.
• Excellent communication skills-verbal, written, formal, and informal.
• High business acumen and strategic thinking.
• Ability to define, develop, and execute strategic plans.
• Experience working in cross-functional, matrixed organizations.
• Strong analytical skills to assess environments, capabilities, and performance.
• Ability to enforce IT policies and ensure compliance.
• Customer-centric mindset focused on improving user satisfaction and productivity.
• Problem-solving skills and adaptability in dynamic environments.
• Empathy and active listening to understand and address user pain points.
• Positive, solution-oriented attitude that motivates teams and drives results.

Work Requirements

• Willingness to travel to end-user and non-end-user sites (30%-60% travel).
• Effective written, verbal, and phone communication.
• Proficiency in preparing documents and presentations.
• Ability to work for extended periods in a seated position.

Compensation

• $140,000 - $155,000 annual salary

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Client-provided location(s): West Hartford, CT

Job ID: CRH_FGB-517572-en_US

Employment Type: OTHER

Posted: 2025-12-04T19:24:53