Sales Coordinator (Internal Candidates Only)

Job ID: 521498

Jack B. Parson Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This position is responsible for supporting the sales department, while ensuring the customers satisfaction, as well as creating the awareness of our business, products, and services. This position's main responsibility is to support the sales teams in customer satisfaction, functional support of point of sales/quoting systems and SalesForce, processing quotes, reviewing orders, and supporting billings and accounts on an ongoing basis.

Essential Duties and Responsibilities

• Responsible for own personal safety always as well as maintaining the highest standard of safety and quality in all aspects of the job. Be familiar with and follow CRH's 14 Fundamentals for Fatality Elimination.
• Meet with sales teams and assist in quoting, build relationships, create value, and be a liaison between sales, customers and operations.
• Develop and/or enhance industry and product knowledge within all lines of business.
• Participate in regular department-wide meetings to discuss issues and resolve problems. Provides support to all LOB sales efforts following up assuring edits, quotes are completed while working toward the common goal of servicing the customer's needs.
• Support sales team by producing all necessary reports to analyze productivity & performance of the sales team.
• Acts as a coordinator when needed between the sales effort and their relationship with technical services, manufacturing & transportation departments working toward the common goal of servicing the customer's needs.
• Manage customer service issues including pricing edits, credits etc. and assure satisfactory resolution to any customer concern.
• Works with accounts receivable department to research discrepancies on accounts and resolve customer issues.
• Maintains and manages customer intel in multiple sales systems.
• Responsible for pulling, manipulating, and analyzing applicable reports.
• Collaborate with other managers and employees to implement continuous improvement initiatives, technology changes, and other initiatives.
• Produce quotes as directed.
• Maintain/update product information in point of sales system/Q2C/Salesforce.
• Customer quality assurance calls.
• Assists customers with resolution to invoicing and billing discrepancies.
• Reviews customer concerns and/or feedback, provides action plan to resolve problems.
• Promote innovation and a continuous improvement culture by supporting and driving efforts across organization.
• Possess a working knowledge of all software (Salesforce, Quote to Cash, Viewpoint, Command, etc.) used by the various areas of responsibility and be able to produce measurable data using the reports generated by the software systems.
• Job site visit
• Other duties as assigned.

• Must have at least 2 years related experience in customer service and sales preferred.
• High school Diploma or GED equivalent.
• Must submit to a drug screen and a criminal background check.
• Excellent computer skills and proficient in Word, Excel, Outlook, etc.
• Ability to do basic math.
• Able to work independently with attention to detail.
• Able to follow direction and work effectively in a team environment.
• Able to respond to stressful situations and customers in a professional manner.
• Ability to effectively prioritize assignments to meet long-term and short-term deadlines.
• Excellent organizational skills
• Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, customers, and the public.

• Mobility to attend various meetings and events at offsite locations.
• Hours are extended throughout the year to include nights and weekends when necessary.
• Travel may be required.
• Current Driver's License and reliable source of transportation.
• Display a professional and courteous attitude to co-workers, supervisors, customers, and the public at all times.
• Strict adherence to the AMAT West Safety Manual.
• Strict adherence to the AMAT West policies and procedures as outlined in the employee handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as assigned.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion