Dispatcher

Job ID: 517703

Non-Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo .

Job Summary

The Dispatcher will be responsible for scheduling and expediting on-time deliveries of finished products to customers' jobsites. The Dispatcher will also assist production with backlog reports and communicating customer needs to production managers.

Job Responsibilities

• Greets walk-in customers and supports them with will call order needs
• Manages main line inbound call volume and supports general inquiries from customers
• Proactively communicates and adjusts schedule, as needed, to accommodate customer needs
• Proactively communicate with customer their job status and product delivery schedule
• Support customer product returns by keeping a record of the return and completing the return form
• Support Safety program by entering CI/PBO cards
• Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
• Actively participates in training and development
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

• At least 2 years of dispatch or customer service experience
• Previous precast concrete experience a plus
• High School Diploma or equivalent preferred

• Understanding of safety and transportation requirements
• Demonstrated written / oral communication skills
• Ability to effectively manage time and resource
• Ability to effectively communicate, verbally and in writing
• Ability to interface with peers
• Proficient in Microsoft Office/Excel, Word, Outlook programs
• Willing to work flexible, and extended hours, if needed

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion