Director, Change Management, Project Phoenix

Job ID: 516906

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Position Overview

CRH Americas Materials is seeking a highly experienced program manager to oversee Change Planning and Readiness for our multi-year enterprise-wide implementation. This leader will oversee change management and training delivery for our planned SAP implementations and be accountable for planning, development and delivery of work areas/products listed below:

Key Responsibilities (Essential Duties and Functions)

Change Management Strategy/Plan Refresh and Integrated Implementation

• Demonstrated track record of successful ability to manage large and complex programs.
• Lead all aspects of change management for initiatives impacting business processes, systems, and organizational structures with minimal business disruption.
• Refresh Change Strategy originally part of Pilot Design as needed and implement change management plans tailored to each region and wave, ensuring alignment with overall project goals and milestones.
• Drive change management alignment and coordination end-to-end and across Phoenix workstreams including SAP, APEX, Coupa, Legacy System Changes, and Shared Service Center Implementation.
• Maintain detailed documentation of all change management activities, ensuring that lessons learned are captured and can be applied to future waves.
• Work closely with project managers and other teams to ensure that change management activities are integrated into the overall project plan and timeline.
• Perform and direct hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project.
• Continuously evaluate the effectiveness of change management strategies and make improvements as needed to ensure the success of the implementation.

• Work closely with Divisional, Regional and Operating Company leaders and stakeholders to ensure their buy-in and support for the implementation.
• Partner with the project Communications Lead to develop and deploy various engagement and communications activities as part of the deployment engagement plan blueprint.

• Assess the readiness of each group of companies for the upcoming changes, identifying potential challenges and areas that need additional support.
• Assist with the support and development of materials for Template Confirmation, leadership touch points, and go-live readiness criteria.

• Refresh training strategy and plan for subsequent waves
• Manage ongoing updates and changes to existing training materials for both ILT and WBL courses using SAP Enable Now.
• Update and/or create data used for training exercises in ILT courses where required.
• Work with Basis to ensure that training environment is still current and fit for purpose.
• Work with the CRH L&D Team to update and re-test WBL courses (where required) on CRH Success Factors for deployment to the appropriate audience from Role Mapping.
• End User Training Delivery for each wave: Manage the delivery of in-person and ILT training to the end users identified from Role Mapping for each implementation.

• Identification of new End User Training trainers and execution of Knowledge Transfer from existing to new trainers for subsequent waves via TTT sessions.

• Bachelor's degree in Business Administration, Management, or related field; Master's degree preferred.
• Minimum of 10 years of experience in change management or organizational development.
• Proven experience managing large-scale organizational change initiatives.

• Must pass pre-employment drug screen and criminal background check
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook
• Willingness to work independently within in a team environment and assist the team with other duties as required
• Must be willing to travel 50% or more of the time (unless located in Atlanta, GA).

• Strong understanding of change management principles, methodologies, and tools.
• Excellent communication, interpersonal, and facilitation skills.
• Ability to influence others and move toward a common vision or goal.
• Proficiency in project management and analytical problem-solving skills.
• Certification in change management methodologies (e.g., Prosci, ACMP) preferred.

• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

• Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
• The position may require work outside of normal business hours.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion