Customer Service Agent-Techniseal, Candiac QC

Job ID: 527204

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

We care about your health and future:

• Group insurance + Employee and Family Assistance Program (EFAP) and telemedicine services from your first day of employment.
• Group RRSP: employee contributions matched by the employer up to a maximum of 5%.
• Personal days: three (3) days per year, prorated based on time worked + employee product discounts.
• Vacation: 4% vacation pay + paid working days during the holiday shutdown (2 weeks).

• • Provide efficient customer service via email and telephone.
  • Respond to pricing inquiries and inventory availability requests.
  • Obtain transportation cost quotations.
  • Communicate daily with customers and company representatives.
  • Recommend the products that best meet customer needs.
  
  
  Order Entry and Processing
  
  • Enter customer orders into the ERP system.
    • Verify the accuracy of order entries against purchase orders (product codes, pricing, descriptions).
    • Review agreements and contracts for exceptions.
    • Calculate transportation costs based on order details.
    • Ensure inventory availability and location (sand products).
  
  Transportation Coordination
  
  • Plan and coordinate transportation.
    • Prepare all documentation required for product shipments.
    • Calculate freight rates according to applicable rate schedules.
    • Monitor and follow up on deliveries.
  
  
  Administrative Support
  
  
  • Perform various administrative and related tasks in support of the Customer Service Department.
  
  
  Qualifications
  Required
  
  • Fully bilingual (French and English).
  • Customer service experience, preferably in an industrial/manufacturing environment.
  • Proficiency in Microsoft Office applications (Word and Excel) and Outlook.
  • High School Diploma (DES) or equivalent.
  
  Asset Qualifications
  
  • Experience within a large retail and distribution organization and familiarity with EDI (Electronic Data Interchange).
  • Education or experience in transportation/logistics.
  • Knowledge of an ERP system.
  
  Skills and Competencies
  
  • Strong written communication skills and excellent grammar in both French and English.
  • Customer-focused with excellent interpersonal and communication skills.
  • Dynamic team player with a strong collaborative mindset.
  • Strong organizational skills and ability to manage priorities effectively.
  • Excellent attention to detail and ability to maintain concentration in a fast-paced environment.
  
  
  Job Type: Full-time, Permanent
  Hours: 39 hours per week

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion